Refund and Returns Policy

 

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can not offer you a full refund or exchange. If the item is not defective there may be a 15% restocking fee charge.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Each item must have a Return Authorization # which you can receive by contacting us at ([email protected]) or (562-321-1989).

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {[email protected]} and send your item to: AMERICAN PRIME MFG. INC., 8205 SECURA WAY, SANTA FE SPRINGS, CA 90670.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: AMERICAN PRIME MFG. INC., 8205 SECURA WAY, SANTA FE SPRINGS, CA 90670.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Note that we are not responsible for damage or loss while your return is in transit, so it is prudent to package your return correctly and insure it for the value.

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.